Join the Dynamic Team at
HASSLER roma

We are looking for professionals with experience in similar roles, who demonstrate flexibility, elegance, an excellent command of the English language, and a strong team-oriented attitude. Previous experience in Michelin-starred restaurants will be considered a plus.

We offer appropriate training and the opportunity to join a well-established team known for its high level of service.

Please send your CV with photo to: selezione@hotelhassler.it Subject line: IMÀGO

This job advertisement is addressed to candidates of all genders (Law 903/77 – Legislative Decree no. 198/2006). All CVs will be used exclusively for the current recruitment process (Art. 111-bis Legislative Decree 196/03). For the privacy policy, please refer to the website: https://www.hotelhasslerroma.com/ under the Privacy Policy section.

Previous experience in similar roles is required, along with availability to work on weekends and holidays, flexibility, and a strong team-oriented attitude. A good command of the English language will be considered an advantage.

To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservation Agent for our iconic Hotel Hassler Roma, who can make the booking process feel seamless. The ideal candidate will manage reservations with precision and a personalized approach, ensuring every detail is handled efficiently from the initial inquiry to post-stay follow-up.

With at least 2 years of experience in Reservations, within the luxury hospitality industry, you’ll bring confidence, organization, and a guest-centric mindset to every interaction. You’ll offer exceptional local insights, collaborate closely with the Sales team, and anticipate every request to make our guests feel right at home – ensuring each stay begins flawlessly and ends memorably.

Key responsibilities:

• Kicking off truly memorable guest experiences with the warmest of welcomes;
• Handling booking systems effectively, maximising conversion opportunity through a customised offer process;
• Making the booking process feel swift and seamless, tailor-making the customer’s offer according to its preferences;
• Creating contracts taking care of all aspects of the agreement, including taking, managing, and receiving payments for guest bookings;
• Efficiently handling all aspects of the reservation, from guest preferences to additional services;
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations;
• Being our guests’ trusted contact – helping with requests;
• Following quality standards: Adhering to specific hotel collection criteria, such as LHW/LQA (Leading Quality Assurance) standards;
• Efficiently coordinating with other operational departments to ensure guests’ successful stay;
• Reporting to Groups and Reservation Manager.

What we need from you:

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to;
• Your problem-solving skills will turn issues into opportunities so every guest can start their stay with a good feeling, and every colleague will be at ease talking to you;
• Fluency in Italian & English language – extra language skills would be an asset;
• Skilled in written communication and computer use- you’ll need a solid knowledge of reading, writing, basic maths and computer skills, including familiarity with Protel PMS;
• An experience of at least two years in Reservation department represents a plus.