Become part of our Exemplary Team at
HASSLER Roma

We are looking for professionals with experience in similar roles, who demonstrate flexibility, elegance, an excellent command of the English language, and a strong team-oriented attitude. Previous experience in Michelin-starred restaurants will be considered a plus.

We offer appropriate training and the opportunity to join a well-established team known for its high level of service.

Employment contract: Full-time, fixed-term or permanent.
Salary: Classification levels IV and VIS, in accordance with the H052 National Collective Labour Agreement (CCNL) for the Tourism Sector.

Previous experience in similar roles is required, along with availability to work on weekends and holidays, flexibility, and a strong team-oriented attitude. A good command of the English language will be considered an advantage.

Employment contract: Full-time, fixed-term.
Salary: Classification level VIS, in accordance with the H052 National Collective Labour Agreement (CCNL) for the Tourism Sector.

Join our team and be part of a luxury hospitality experience at an exciting time for the Hassler Roma. We are looking for a motivated and results-driven Sales Manager to support the hotel’s growth by developing strong client relationships, identifying new business opportunities, and promoting our hotel in the luxury hospitality market.

Key Responsibilities

• Develop and implement sales and client acquisition strategies in line with the hotel’s commercial goals
• Build and maintain strong relationships with key clients, partners, and industry stakeholders; with a focus on European markets
• Establish strong working relationships with Preferred Partner agencies (such as Virtuoso, FHR)
• Analyze market trends and competitive dynamics to identify growth and new business opportunities
• Represent the hotel at relevant trade fairs and industry events, acting as a brand ambassador
• Proactively identify and pursue new sales opportunities, including networking and attending relevant events
• Collaborate closely with Sales, Marketing and Booking teams to maximize room revenues and overall commercial performance
• Contribute innovative ideas and sales initiatives to support business development
• Deliver sales operational tasks including contracting and site inspections
• Prepare regular reports on sales activities, market insights, and business opportunities
• Maintain the client database in the relevant CRM platform

What We’re Looking For

• Minimum of 3 years’ experience in a Sales role within a 5-star hotel or luxury hospitality environment
• Client database and experience working within key European markets, with a focus on Leisure
• Strong passion for luxury hospitality and delivering outstanding guest experiences
• Excellent ability to communicate and inspire clients with our brand values and concept
• Fluent in English, and knowledge of other European languages a plus (such as French, German, Spanish)
• Understanding of Italian for the work environment is preferred
• Highly organized, proactive, and able to thrive in a fast-paced and dynamic environment
• Strong interpersonal skills with a results-oriented mindset

Please send your CV with a photo to: selezione@hotelhassler.it

In the subject line: please include Sales Manager (Europe)

This announcement is open to candidates of both sexes (Law 903/77 – Legislative Decree no. 198/2006).

All CVs will be used exclusively for the ongoing selection process (Article 111-bis of Legislative Decree 196/03).

For the privacy policy, please visit the website https://www.hotelhasslerroma.com/privacy-policy/

To create a seamless and memorable start to every stay, we are looking for a Reservation Agent to join the iconic Hotel Hassler Roma.

With at least 2 years of Reservations experience in luxury hospitality, you will combine precision, discretion, and a genuine passion for guest service. From the first inquiry to post-stay follow-up, you will anticipate every need, deliver personalized experiences, and work closely with Sales to ensure each stay begins—and ends—exceptionally.

Key responsibilities:

responsible for managing the entire reservation process, from the first guest contact to booking confirmation, ensuring a warm and personalised experience. Skilled in handling booking systems, preparing tailor-made offers, contracts and payments, while carefully managing guest preferences, special requests and additional services.

Proactive in anticipating guests’ needs, providing personalised recommendations and acting as a trusted point of contact throughout the booking process. Strong communication and problem-solving skills, with a focus on delivering high-quality service in line with luxury hospitality standards, including LHW/LQA criteria.

What we need from you:

able to work closely with all operational departments to ensure a smooth and successful guest journey, while maintaining accuracy and efficiency in a fast-paced environment.

Fluent in Italian and English, with strong written communication and computer skills, including familiarity with Protel PMS.

Previous experience in Reservations is considered a strong asset.

Send your CV to: selezione@hotelhassler.it – Object: RESERVATION AGENT

This job advertisement is open to both male and female candidates (Law 903/77 – Legislative Decree no. 198/2006).
All CVs will be used exclusively for the ongoing selection process (Article 111-bis of Legislative Decree 196/03).
For the privacy policy, please visit the website https://www.hotelhasslerroma.com/ Privacy Policy.

CCNL Tourism H052; Remuneration is based on the employee’s salary grade from 4° to 3°; Full-Time or Part-Time; Fixed-term contract or Permanent contract.