At the Hassler Roma.
In order to reduce the time spent at the reception, we will ask our Guests to send their IDs in advance, before arrival, so that, as soon as the Guests arrive at the hotel, they will only need to sign the privacy form and can be escorted to Il Palazzetto. Upon check in, Guests will be informed about all the procedures taking place in the hotel regarding the cleaning and sanitizing process of rooms and common areas.
We will ask our Guests whether they would like to be escorted to their room or not.
If they agree, the receptionist will accompany the Guests, always keeping social distance and wearing a mask.
If they refuse, Guests will be escorted only to the main entrance of Il Palazzetto and will given all the relevant information about the devices they will find in the room (e.g. do not disturb sign, temperature control, phone, etc.). In order to avoid any physical contact,it is advisable that such information is sent by email or via text message or whatsapp.
Room keys will be cleaned and sanitized with alcohol at every check in.
Before each arrival, the keys will be placed in the key-card holder along with the wi-fi password and inserted in an envelope withthe welcome letter and a map of Rome.
We will describe to our Guests our open outlets and their working times.
We will ask our Guests if they have preferences regarding housekeeping times.
Guests may request that, during their stay, the cleaning staff does not proceed with the service.
At check-in we will require the credit card preauthorization.
At departure time, if Guests ask for luggage collection, we will check with them if the bellboy is allowed to enter the room or if they would prefer to leave the luggage outside of the room.
Reception\concierge is open 24 hours.
Guests will have access to Il Palazzetto from the entrance located on the Trinità dei Monti square.
A specific disinfecting process will be set up to sanitize incoming luggage.
The bellboy who takes care of our Guests' luggage will always wear a mask and gloves.
The Guest's luggage can be delivered to the room or left outside the room door at the Guest’s preference.
Cleaning: the sanitizing process will be carried out by our trained housekeeping staff. Rooms will be constantly aerated during the process. In addition to the standard cleaning procedure, we will sanitize with sodium hypochlorite or with alcohol all the surfaces the Guests are more likely to touch, such as handles, phones, remote controls, pens, bathroom faucets, shower mixers, bathtubs, showers, desks, tables, etc). Bed linens and towels will be washed at very high temperature.
Minibars will be thoroughly cleaned inside and outside.
Informative material: we will remove all the printed material from inside the room: all the necessary, practical information will be handed out at check in and the staff will always be available on the phone.
A booklet with all the information about the room can be shared with the Guests via email, text or whatsapp message.
We have reinforced our cleaning staff, increased the frequency with which we disinfect common areas of the hotel, and in particular those items and areas that are shared by all: lobby, elevators, door handles, public bathrooms, room cards, etc.
The staff is being trained by companies with recognized international prestige to prevent the spread of the COVID 19, using new cleaning and disinfection techniques suggested by the WHO.
We have provided our employees with personal protective equipment. They will always wear masks and gloves.
We are using cleaning products recommended specifically for disinfecting COVID 19.
Guests will find hand sanitizer at their complete disposal in all common areas.
- FLEXIBLE CANCELLATION POLICY:
Cancellations or modifications made up to 48 hours prior to the date of arrival are free of charge. Cancellations or modifications made between 48 and 24 hours prior to the arrival date will incur into a one night/room charge. No show: 100% of total cost will be charged.
All new or existing partners, suppliers and third parties, such as tour operators and transportation service providers, will need to comply with the new safety measures, with regular sanitization and must ensure the protection of Guests in compliance with WHO procedures.