At the Front Office and in other common areas, including the area outside the hotel where the doorman stands, safe social distancing of at least one meter is always mandatory.
Adequate and understandable information about prevention measures will be available to all guests.
In order to facilitate social distancing, the doorman will let one person at a time in and out of the hotel.
Handshaking and all gestures involving interpersonal touching are discouraged.
A 60 to 85% alcohol-based hand sanitizer gel will be available to guests both at the Concierge Desk and at the Front Desk
The Front Office staff, including Doorman and Bellboy will keep a safe social distance of at least one meter from colleagues and guests and will be provided with personal protective equipment such as:
- Gloves (if necessary)
- Mask (to wear in case social distancing rules cannot be enforced)
Guests will be required to wear masks in the common areas only when it is not possible to maintain the safety distance of one meter.
The Doorman, wearing mask and gloves, will welcome guests making sure to keep social distance. He will handle the guests’ luggage carrying it inside the hotel and handing it over to the Bellboy or to the concierge.
All accessible parts of the luggage (including handle and zipper) will be sanitized by the Bellboy. The staff handling the luggage will wear gloves.
The guests will then be directed towards the Front Office by the Bellboy or the Concierge always keeping a safe social distance.
• RECEPTION DESK: CHECK-IN & CHECK-OUT PROCEDURES